Reference

jne66 Legal access for Indonesia accounts

jne66 Legal sets out how account access, wallet records and personal data are handled when you use our Indonesia lobby.

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CONTACT ROUTES

Legal help for wallet and login questions

A clear contact route matters when a Legal question affects your account, wallet status or access. We keep policy help close to the login and cashier paths, so you can describe the issue without repeating your full account history. When you contact us, include the account phone number, the relevant date and the payment rail involved; never send a password or full payment credentials.

Team online

Account access

If phone verification or a sign-in step blocks access, use our support chat and state that your request concerns Legal access. We can direct you to the applicable account rule and tell you which identity details are needed.

Wallet records

For a DANA, OVO, GoPay or QRIS record question, share the transaction reference and approximate time through our cashier support route. We use those details to locate the record without asking for your wallet password.

Policy requests

For a correction, access or deletion request, write through our listed policy contact route from the email or phone attached to your account. We may ask for an account check before changing or releasing personal data.

DATA PRACTICE

How jne66 handles Legal data requests

Our Legal process is designed around traceable account actions rather than vague promises.

Data handling

We use account data to provide access, verify the phone attached to the account, match wallet activity and respond to policy requests. We do not need your DANA, OVO or GoPay password to investigate a payment reference.

Cookie choices

Cookies may support sign-in continuity, security checks and page settings on your device. Our Legal notice explains their role, while your browser controls can remove stored cookies; clearing them may require you to verify the account again.

Account security

Phone verification is required before account access, and we ask you to keep login details private. If a device is shared, sign out after use and avoid saving credentials in the browser where another person can reach them.

Record retention

We retain account and transaction records for the period needed to operate the account, address disputes and meet applicable legal duties. The current Legal notice explains the relevant purpose and the route for asking about a stored record.

Change requests

You can request a correction when your account detail is wrong or outdated. Send the request from your attached contact route, identify the field that needs changing, and provide only the supporting detail needed for our account check.

Who to contact

Policy questions belong with our Legal support route, while a stalled wallet reference can start with cashier support. Mention whether your question concerns login, DANA, QRIS, bank transfer or another account record so we send it correctly.

Legal answers before you open an account

These Legal answers address the account, access and data questions you may have before using jne66 in Indonesia. They are written around the actual steps we use, including phone verification, wallet reference checks and policy contact requests. Read the current notice as well, because a policy can change when applicable local requirements change.

The jne66 Legal notice covers account opening, phone verification, access eligibility, personal data, cookies, wallet records, security, retention and policy contacts. It is the place to check the rules that apply before you enter the lobby or submit a DANA, QRIS or bank transfer reference.

Access depends on local law. Before opening an account, check whether the service is available for your location and circumstances. Where local law permits, complete the phone verification step and follow the account terms shown at access rather than relying on an old saved page.

We use the payment reference, amount and timing needed to match an account record, resolve a cashier question and maintain the relevant account history. We do not ask for your DANA or QRIS password. The Legal notice explains the purpose and retention route for these records.

Send a correction request through the Legal contact route connected to your account. State which field is inaccurate, add the supporting detail needed for verification, and avoid sending passwords or full wallet credentials. We may confirm your phone before processing the requested change.

Yes. The Legal notice explains cookies used for sign-in continuity, security checks and page settings. You can remove them through your browser controls, but doing so may sign you out or trigger phone verification when you return to the account.

We keep account and transaction records for the period needed to operate the account, handle disputes and meet applicable legal duties. The exact purpose is described in the current Legal notice. You can contact us to ask which record category your request concerns.

Use our support chat or listed policy contact route and identify the issue as a Legal access question. Include your account phone number, date and affected step, such as phone verification or wallet status. Do not send your password, PIN or complete payment credentials.

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